General Information
Dmitraden OÜ provides a clear and reliable warranty policy for all supplied hardware, including desktop PCs, laptops, workstations, servers, components, and accessories.
All warranties begin from the invoice date. Warranty terms may vary depending on the product category — details are provided below.

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Desktop PCs
All desktop systems are supplied with a 3-year limited warranty as standard.
Extended coverage of up to 5 years may be available for business customers under managed service agreements.

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Laptops and Notebooks
All laptops are supplied with a 2-year limited warranty as standard.
Business customers may request extended warranty coverage of up to 3 years upon agreement.

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Monitors and Displays
All monitors are supplied with a 2-year warranty covering parts and labour.

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Workstations and Servers
Professional workstations and server systems are supplied with a 3-year standard warranty.
An optional 5-year extended warranty is available upon request and is calculated at 30% of the product value at the time of purchase.

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Tablets and Mobile Devices
Dmitraden OÜ supplies only brand-new tablets and mobile devices. These products are covered by the original manufacturer’s warranty, typically 1 year. Please contact the manufacturer directly for specific warranty terms.

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Components and Accessories
Individual components such as processors, memory modules, hard drives, graphics cards, power supplies, and related hardware are supplied with a 1-year warranty unless otherwise stated.
Some items, including external power supplies, are covered by a 6-month warranty.
Brand-new SSD drives are covered by the manufacturer’s warranty.

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Warranty Procedure
To submit a warranty claim, please contact support@dmitraden.eu
.
Please include your invoice number, product description, and a brief explanation of the issue.
Our team may request photos or serial numbers to assist with diagnosis.

If a fault cannot be resolved remotely, we may provide an advance replacement and arrange collection of the faulty unit.
Detailed packaging and return instructions will be provided by our support team.

When a product becomes obsolete, Dmitraden OÜ reserves the right to replace it with a product of equivalent or higher specification.

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Warranty Exceptions
The Dmitraden OÜ warranty does not cover:
• Accidental or intentional damage.
• Normal wear and tear.
• Systems modified after purchase without prior approval.
• Damage caused by improper operating conditions (including excessive dust, humidity, or moisture exposure).

Products showing corrosion, dust contamination, liquid damage, or unauthorised modification may have their warranty declared void.

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Data Responsibility
Please ensure that all important files and data are backed up before returning any system or storage device.
Dmitraden OÜ cannot be held responsible for any loss of data or software during inspection, repair, or replacement procedures.

If you have any questions regarding this warranty policy, please contact:

Dmitraden OÜ
Support Department
Email: dmitradenit@outlook.com

Address: Harju maakond, Tallinn, Lasnamäe linnaosa, Punane tn 21-98, 13611, Estonia